Refund policy

Last updated: October 29, 2026

Thank you for supporting SimplyEmari. Every piece is handcrafted to order, so here is exactly how returns work.

Personalized Items Are Final Sale
Anything made with a name, a date or a custom message is made just for you and cannot be returned or exchanged. Please double-check spelling and capital letters before you order, because I make it exactly as typed.

Damaged or Defective Items
If your order arrives damaged or with a defect, send me a photo of the item and the packaging within 3 days of delivery through the Contact Us page. I will send a free replacement and cover the shipping. No return needed.

Non-Personalized Items
Items without personalization (for example earrings, plant stakes or magnets) can be exchanged or returned for store credit within 30 days of delivery, as long as they are unused and in their original packaging. Seasonal items, sale items and gift cards are final sale.

How to Start an Exchange or Store Credit
1. Contact me through the Contact Us page with your order number and what you would like to do.
2. Once approved, I will send you the return address. You cover the return shipping.
3. When the item arrives, I will issue store credit (a gift card) for the full value of the item, which you can use for anything in the shop.

Refunds
I do not offer refunds to the original payment method except when an order arrives damaged or defective and a replacement is not possible. In that case I will refund you in full.